warwick 01926 505025

solihull 0121 271 0255

coventry 0781 213 4530

warwick 01926 505025

solihull 0121 271 0255

coventry 0781 213 4530

Frequently Asked Questions

Here you will find answers to the most frequently asked questions relating to our van hire and car hire services, if you have a question that is not addressed here feel free to give us a call or use our contact form to get in touch.

Is there a cancellation policy?

A refund will be made providing at least seven days notice is given a cancellation charge of £25.00 will be applied; if less then seven days is given no refund will be made.

Can I add an additional driver?

Additional drivers can be added. There is usually a charge of 10.00 pounds per driver, per day.

Can I change my booking or add extra equipment?

We are committed to providing excellent customer service and to fit around the needs of our customers. To upgrade a vehicle or add extra equipment, simply speak to one of our team by phone prior to the date of your booking. However, do please make sure that your original booking is as accurate as possible.

Can you provide a quote for a fixed period term?

Our prices are updated continually to provide the most competitive prices. And where we can we will try to quote a competitive price for a fixed term period. If you are looking to hire a van for a longer period, then please call us about our long term contract hire.

Do additional drivers need to be present at the time of collection?

Ideally yes, please have all people listed as drivers present to verify their identity. However it is not always possible, in which case make us aware and we will try to accommodate you, however we can.

Is insurance included in the rental cost?

Yes. Insurance is always factored in to the price you see. Comprehensive insurance is included as standard, insuring both the vehicle and everyone travelling in the rental vehicle.

It should be noted that our insurance does not cover goods in transit.

What are the criteria required to be permitted to drive 15/17 seat hire minibus?

You must be minimum 25 years of age and you must have a class D1 on your driving licence.

How do I reserve my required vehicle rental?

All reservations can be booked through our secure website. You can also contact us on our phone number during office hours (Monday- Sunday 07.00 to 20.00) should you have any questions that relate to your required rental vehicle.

How do I know that my requested booking is available?

When you place your vehicle rental reservation, you will receive an email booking acknowledgement, that will tell you that someone from our offices will call you to confirm all the details of the booking and confirm the booking for you.

How much deposit do I have to leave?

We charge a £250 deposit to cover incidentals such as parking tickets, speeding fines, fuel and damage costs. The deposit will be refunded after the vehicle hire is complete.

Do you accept credit cards for rental bookings?

Yes. If you are a business customer we can accept several methods of payment, including BACS transfer, corporate purchasing card and credit card. We do not accept American Express, though.

What are the driving license requirements for renting a vehicle with us?

Every driver must present a valid driving licence that they have held for at least one year (often two years). Expired or provisional licences will not be accepted.

We may also need to check whether you have any endorsements or penalty points on your licence. This will not necessarily affect your ability to rent a vehicle with us.

Can I book two or more hire vehicles at the same time ?

You can book one vehicle per individual reservation. If you need a group of vehicles, this can be arranged by a series of individual bookings, subject to availability. You will of course need to have sufficient named drivers to cover all the vehicles. Alternatively you can call us on our direct line and try to arrange this way.

Can I change my booking or add extra equipment?

We charge a £250 deposit to cover incidentals such as parking tickets, speeding fines, fuel and damage costs. The deposit will be refunded after the vehicle hire is complete.

Do you accept credit cards for rental bookings?

Yes. If you are a business customer we can accept several methods of payment, including BACS transfer, corporate purchasing card and credit card. We do not accept American Express, though.

What are the driving license requirements for renting a vehicle with us?

Every driver must present a valid driving licence that they have held for at least one year (often two years). Expired or provisional licences will not be accepted.

We may also need to check whether you have any endorsements or penalty points on your licence. This will not necessarily affect your ability to rent a vehicle with us.

Can I book two or more hire vehicles at the same time ?

You can book one vehicle per individual reservation. If you need a group of vehicles, this can be arranged by a series of individual bookings, subject to availability. You will of course need to have sufficient named drivers to cover all the vehicles. Alternatively you can call us on our direct line and try to arrange this way.

Can I change my booking or add extra equipment?

We are committed to providing excellent customer service and to fit around the needs of our customers. To upgrade a vehicle or add extra equipment, simply speak to one of our team by phone prior to the date of your booking. However, so please make sure that your original booking is as accurate as possible.

Can I change the hire period once the vehicle has been delivered?

Yes, simply speak to one of our representatives who will assist you with the extension of your hire period, subject to an additional charge. We offer a flexible service and are always willing to meet the needs of our customers. If your rental happens to be close to the end of its rental cycle and the end date coincides with your extended booking, we will either extend the vehicle’s lifecycle or provide a replacement vehicle for you at no extra cost other than the additional hire period. However changes to the hire period are subject to vehicle availability.

I have points on my license can I still rent a vehicle?

If you have endorsements on your licence, we will need to check the details. Most motoring offences will not affect your vehicle hire, but any convictions for serious motoring offences such as theft, driving without insurance or driving under the influence of drink or drugs almost certainly will restrict or prohibit any rental agreement. Please speak with one of our team before making a reservation.

Can you provide a quote for a fixed period term?

Our prices are updated continually to provide the most competitive prices. And where we can we will try to quote a competitive price for a fixed term period.

I am travelling to London, please advise with regards to the congestion charge?

Central London has a Congestion Charge that applies to certain areas, from 7am Monday morning until 6pm Friday. If you pass through a charging zone, you will be charged. Speak to one of our advisers about how to pay this charge and exactly where the zones are situated – usually you will be responsible for paying this directly. Travel through the zones is free at the weekend and on UK holiday dates.

My hire vehicle won’t start, what shall I do?

All vehicle bookings, also come with breakdown cover and so we will provide you with an emergency breakdown telephone number. Just call this and we will ensure that the vehicle is repaired or replaced in most circumstances. Please be aware that the cover provided may come with exceptions, so make sure you are aware of the terms and conditions that are given in your rental agreement.

Do you charge for cleaning costs?

In most circumstances, you will not be charged for cleaning. We accept that normal levels of dirt or wear and tear are to be expected. However, if you return the vehicle in an unacceptable state, or we need to hire a specialist to remove pet hair or other dirt, then you will incur a charge so we can have the vehicle professionally valeted.

What do I do if my hire vehicle is stolen?

Please contact us immediately. The amount will depend on the type of vehicle you have hired, and its value. Please be aware that any negligence on your part, such as leaving keys in the vehicle, will invalidate your cover and result in a much larger cost.

If any personal possessions are stolen, am I covered?

No sorry we do not cover for goods in transit. However, personal belongings may be covered on your home contents insurance.

I received a parking ticket or traffic violation while using the hire vehicle. What happens next?

We would usually expect you to deal with the charges directly. However, if we receive a penalty notice or fine after the vehicle has been returned, this will be passed onto you, with an appropriate administration fee to cover our costs.

What happens if I return a vehicle late?

We aim to give a grace period of half an hour after the return time, to allow for traffic and other things out of your control, though this cannot always be offered when vehicles are in high demand. After this half hour period, you may be subject to an extra day’s billing.

Can I book and pay for a vehicle for someone else to use?

YES, you can. We do need both details of cardholder and driver and proof of address.

What do I do if I lose the keys?

Please contact us immediately. Keys are not covered by our insurance and you may be charged for replacing the keys, as well as any additional rental time you use while waiting for replacements.

What is the rental agreement?

This is simply the formal contract between you (the hirer of the vehicle) and us (the providers of the vehicle) which details all the terms of the arrangement and the condition of the vehicle.

Do additional drivers need to be present at the time of collection?

Yes, please have all people listed as drivers present to verify their identity.

LONG TERM RENTALS AVAILABLE!

Call today and find out our flexible long term rental options